World Famous Warranty
At Gentek, we believe in our products. That’s why we back them all with a Limited Lifetime warranty and provide friendly, easy-to-reach support.
World Class Products.
World Class Support.
At GenTek, our goal is to provide the absolute best product and product services on the planet. That’s why we offer one of the most comprehensive customer service packages in the world. From our no-hassle, no-restrictions Lifetime Warranty to our incomparable customer support, GenTek is here for you every minute of every day.
Life Happens Warranty.
Everything we design is built to last. But no matter how strong we make our products, life sometimes just happens. That’s why we offer our world-renowned Lifetime Warranty. With it, you’re covered no matter what life throws at you, or when.
Support When You Need It.
Getting help shouldn’t be hard. To make reaching out as painless as possible, we put all of our contact information on every single package. No hunting through countless web pages, no digging through the fine print of manuals. Just quick access to the best customer support on the planet—period.
No Time to Talk? Shoot Us a Text.
Look. Not everyone likes to talk on the phone, and not everyone has time. If you want answers, but don’t want to chat, we got you. As one of the first companies in the world to offer real-time SMS support, help is only a quick message away. Just shoot us a text and we’ll respond ASAP.
WARRANTY
GENTEK strives to build every product with the highest attention to detail and craftsmanship. However, sometimes there are occurrences of defect.
GENTEK warrants that our products will be free from defects in materials and workmanship for the life of the product. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed
We recommend you treat your GenTek product as you would a nice pair of sunglasses and keep them in safe location when not in use. All warranty claims are subject to GenTek authorization and at our sole discretion.
Warranty FAQ
QUESTION: WHAT DOES YOUR WARRANTY COVER?
Answer: We cover what is considered a manufacturer defect. if you broke your headphones because they were mistreated or subjected to hostile environments then your issue would not be covered under warranty. If you had a problem because of workmanship, then we would cover it.
For a more in depth overview reach out to our support team.
QUESTION: HOW DOES YOUR WARRANTY POLICY WORK?
Answer: We use a store credit to cover warranties. Essentially, you send us your Gentek product and we process your claim accordingly. Once we process your claim, you will get a store credit code emailed to you. You can use your store credit towards anything in our store or replace the original item.
QUESTION: HOW DOES THE STORE CREDIT WORK?
Answer: Once you get your credit emailed, you are free to use it towards anything in our store. Your credit does not expire!
If you use your store credit towards a more expensive item, you would be responsible for the difference and if you use it on a lesser item the remainder of your credit would still be valid.
QUESTION: HOW DO I SHIP MY ITEM TO YOU?
Answer: Once you file a claim, you will get a follow up email with all of your warranty information as well as our address and RMA number. You will be responsible for shipping your item to us.
We recommend using the smallest packaging possible and getting a tracking number is highly recommended. Once we process your claim we do offer free shipping for your replacement item back to you for domestic United States customers.
QUESTION: HOW LONG DOES THE WHOLE PROCESS TAKE?
Answer: While times can vary, most claims take 2-3 weeks door to door.
Scope of Lifetime Limited Warranty
GenTek provides a Limited Lifetime Warranty against Manufacturing Defects for all authentic GenTek Products. If a Product contained a Manufacturing Defect when it was purchased from an Authorized Dealer, GenTek, at its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product on the GenTek store. The amount of the Warranty Credit shall be equal to the purchased price. Gentek reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.
GenTek provides a Limited Lifetime Warranty. Gentek will cover any defects in workmanship for our Lifetime Warranty but will not cover wear and tear or misuse.